CU*TALK…CONVENIENCE AT YOUR FINGER TIPS!
In addition to our convenient
online/mobile banking, we also offer another banking option where you can inquire and conduct transactions on your accounts by phone using our automated service called CU*Talk. This new and improved phone banking system is a robust voice response solution, providing around-the-clock financial services to members from anywhere in the world. With available Spanish-language options and the ability to deliver special messages to individual members, CU*TALK provides extras even beyond the basic bank by phone services members have come to expect.
All you need to contact CU*Talk is a touch-tone phone, your account number, and your Personal Identification Number(PIN). Now you are all set to take care of business!
CU*TALK lets you perform numerous transactions like these:
- Review account balances
- Verify the date and amount of your transactions, including deposits, withdrawals, transfers, and payments
- Verify whether certain checks have cleared
- Transfer funds between accounts
- Make loans payments
- Check current rates
- Change your Personal Identification Number (PIN)
- Obtain annual dividend and interest information.
Whether you’re at home, at work, or thousands of miles away - CU*TALK puts your accounts right at your fingertips.
First-time users must
contact Progressions Credit Union for your temporary PIN. For security purposes, after you enter the system, you will prompted to change your PIN.
- Use your touch-tone phone and call: 509.535.8864 or Toll Free 800.277.6278
- When asked, choose English or Spanish as your language.
- You will be asked to enter your member number. Then press the # key. Next, you will be prompted to punch in your Personal Identification Number (PIN). Enter your PIN and press the # key. Be careful – if you enter your PIN incorrectly three times, your PIN will be disabled. You must contact the credit union directly for reactivation.
- From this point on, the CU*Talk procedure will vary depending on the transactions you wish to complete. CU*Talk will guide you through each step.
- When you have finished your last transaction, hang up the phone to disconnect.
You will need the suffix of your accounts before you begin. These can be found by viewing your accounts in online banking or by looking at your statements.
